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PRICING
AI customer service pricing, published in full
Every plan includes every channel. What changes is how many replies a month, how many people on your team, WhatsApp campaigns from Growth upwards, and how fast we answer you. No sales call to find out the price
Free
For businesses exploring AI automation. No card needed
- 100 free AI replies for the life of your account (text + voice)
- Just you — invite your team on any paid plan
- Every channel, and the same AI as the paid plans
- No credit card — upgrade the moment you need more replies
Starter
For freelancers and small businesses ready to automate
- 1,500 AI replies / month (text + voice)
- 3 team members (you included)
- WhatsApp · Messenger · Instagram · Telegram · Website widget
- AI support, sales routing and handover to your team
Growth
For growing teams handling higher customer volume
- 5,000 AI replies / month (text + voice)
- 5 team members (you included)
- WhatsApp campaigns: 1,000 messages a month to groups of your customers
- Everything in Starter — more replies and more seats
- Priority chat support
Scale
For businesses with high customer and sales volume
- 15,000 AI replies / month (text + voice)
- 8 team members (you included)
- WhatsApp campaigns: 3,000 messages a month to groups of your customers
- Everything in Growth — more replies, seats and campaign messages
- Same business-day support response
Enterprise
For organisations with custom requirements
- Custom monthly reply and campaign allowances
- Dedicated success manager
- Custom integrations and SSO — available as custom work
- Custom contract and invoicing
- On-prem deployment — available as custom work
All prices in USD. No setup fees
One AI engine. Every customer channel
WhatsApp · Instagram · Messenger · Telegram · Website · Shopify
Wherever your customers come from, Monqez understands the conversation, answers questions, spots sales opportunities and routes the customer to the right person on your team
Included on every plan: AI customer service · training on your products, FAQs and documents · sales routing and handover to a person · team inbox · conversation history and export · analytics · automations · Shopify catalogue sync
WhatsApp messages are billed by Meta directly to your WhatsApp account, separately from your plan. Each number gets 1,000 free replies a month
No surprise charges from us
We never auto-bill you for going over. When you reach your reply allowance the AI pauses: new messages still arrive in your inbox but stay unanswered, you get a notification, and nothing is charged. All your data stays exactly where it is. Upgrade any time for more capacity. Paid plans reset every month; the free plan's 100 replies are for the life of your account and do not reset